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lane is very nervous about going to visit the person on his help desk ticket. there are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with. What advice can you give Lane for dealing with this difficult client? (Select all that apply.)

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ogorwyne

The advice that can be given to Lane given the situation here is that :

  • 1. Try not to argue with her or be defensive.
  • 2. When talking with her, use clarifying statements to show her you understand the problem.
  • 3. Don't dismiss what she says the problem might be.

What are the way to deal with difficult clients?

Maintain your composure and control your emotions. Pose your body in a non-threatening, passive manner (e.g. hands by your side with empty palms facing forward, body at a 45 degree angle to the aggressor). Allow the client to express and accept his or her emotions. Keep the conversation flowing by asking open-ended inquiries.

Controlling your own emotions is essential when dealing with nasty customers so that you may respond to their provocative conduct in a cool, collected manner. Try not to take anything personally that is said. Actively listen to your consumer, and if necessary, provide an apology. however, remain steadfast when required.

Read more on clients here: https://brainly.com/question/989551

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Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with.

What advice can you give Lane for dealing with this difficult client? (Select all that apply.)

1. Try not to argue with her or be defensive.

2. When talking with her, use clarifying statements to show her you understand the problem.

3. Don't dismiss what she says the problem might be.

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