Respuesta :
In a purely customer focused environment, service measurement is typically in terms of number of customer complaints. Hence, Option D is correct.
What is service measurement?
Whenever anything that is being measured is measured, this measurement is done so that one can evaluate what the rectifications that are required and what kind of error removal can be done in any of the segments.
It is about service measurement. This kind of measurement is done so that one can identify what kind of fault is present in the service that is being provided by any firm to any of the customers.
There is a customer focus environment which is purely focused on customer comfort. Service measurement is done on the basis of the number of customer complaints that one receives and days of any of the employees' performance.
Therefore, Option D is correct.
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The complete question has been attached in text form:
In a purely customer-focused environment, service measurement is typically in terms of the:
answer choices
employee turnover
number of products manufactured
potential sales
number of customer complaints