The process of solving the problems of constituents is called Casework.
What is Casework?
- When a member of Congress "casework," they assist constituents who require assistance in filing a complaint with the federal government or a federal agency.
- As shown here on Maryland Rep Jamie Raskin's website, some members of Congress include information about how their constituents can get assistance on their websites to let Americans know that casework is available. John Thune, a senator from South Dakota, has a website here.
- Thousands of constituents approach members of Congress every year with a range of demands, from the straightforward to the complicated.
- Members and their staff serve as mediators, ombudsmen, and, in some situations, advocates for constituents dealing with administrative authorities.
To learn more about Casework refer to:
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