BestMed Medical Supplies Corporation sells medical and surgical products
and equipment from more than 700 manufacturers to hospitals, health clinics,
and medical offices. The company employs 500 people at seven locations in
western and midwestern states, including account managers, customer service
and support representatives, and warehouse staff. Employees communicate by
traditional telephone voice services, email, instant messaging, and cell phones.
Management is inquiring about whether the company should adopt a system for
unified communications. What factors should be considered? What are the key
decisions that must be made in determining whether to adopt this technology?
Use the web, if necessary, to find out more about unified communications and
its costs.