Answer: Remove malware
Explanation:
The first thing to do in order to fix the problem with the Windows update is to remove malware. Malware refers to malicious software variants such as spyware, viruses, Trojan horse etc.
It should be noted that malware are harmful to a computer user as they can be used to delete, steal, or encrypt sensitive data, or monitor the activities of a user.
With regards to the question, the presence of malware may result in the inability of the Windows update to download.
