Select the skills that you, as a healthcare professional, can use to best meet the following patient's needs. (Check all of the boxes that apply)

An elementary school-aged patient comes to your facility for a minor procedure. She is visibly nervous and shy. Her parents appear nervous and shy, too. You need to explain the procedure and, ideally, get them all to feel at ease. You prepare to use your:

interpersonal skills

skills in providing simple, clear explanations

skills in making eye contact

cultural diversity skills

skills in working with children and their parents