A fellow nurse warns Nancy that the next patient she will be observing is
notorious for being slightly agitated and sometimes difficult to communicate
with. Nancy needs to apply critical thinking techniques to prepare a
discussion with this patient. What's the first step Nancy should do?

A. Consider ideas for resolving any foreseen conflict with the patient.
B. Enact a solution she feels will benefit both her and the patient.
C. Establish a clear, attainable goal for her discussion with the
patient.
D. Examine both sides of potential arguments between her and the
patient