Answer:
The correct answer is B
Explanation:
Responsiveness is the term which is defined as being able to react rapidly and empathy is the term which is described as the ability for sharing the feeling of someone else.
In this case, Hiro who sells the materials to the contractors, so he wants to build the relationship with the contractor through follow up. He could demonstrate responsiveness and empathy through checking with the contractors after delivering and address the problems.
