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A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST?A. Verify data connectivityB. Reformat the MicroSD cardC. Replace the SIM cardD. Perform a soft restore

Respuesta :

Answer:

The technician should perform a soft restore FIRST before trying other options.

Explanation:

Since it has been determined that the mobile carrier is not responsible for the issue, there is no need to verify data connectivity.

That would have been the first thing to do if it was a mobile carrier issue.

The other options could then follow if the soft restore does not solve the problem.

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