SFA Inc. has a team of ten information systems personnel. The personnel are kept busy throughout the day as they help employees solve even the most trivial issues. In which of the following ways can the employees assist the IS personnel in this scenario?

a. Increase the complexity of the issues they face.
b. Encourage independent problem-solving.
c. Seek assistance from external consultants.
d. Rely on the IS personnel for all IT-related queries.