All of the following are widely agreed methods of ensuring building successful customer relationships EXCEPT what?
Select one:
a. Customize who you handle customers, i.e. handle different customers differently.
b. Continuously select several popular items and promote them with loss leader pricing.
c. Strive to continuously learn about your customers' interests, lifestyles and tastes.
d. Ensure an appropriate amount of personal interaction with customers.
e. Anticipate customers' needs for products and services.